Privacy Policy

This policy applies to:

• Visitors to the BlueKnight website;
• Prospective and current customers;
• Authorised platform users;
• Business contacts and suppliers;
• People who communicate with BlueKnight; and
• Individuals whose professional information appears in our business-research services.

Where BlueKnight processes personal data solely on a customer’s documented instructions, the customer will ordinarily be the controller and BlueKnight will act as its processor. That processing is governed by the customer agreement and any applicable data-processing agreement.

Depending on how you interact with BlueKnight, we may collect:

Identity and professional information

Your name, job title, employer, professional biography, business role and professional affiliations.

Contact information

Your business email address, business telephone number, office address and communication preferences.

Account information

Your username, account identifier, organisation, permissions, authentication information and account status.

Communications

Emails, contact-form submissions, demonstration requests, meeting notes, support enquiries, survey responses and other communications.

Technical and usage information

IP address, browser type, device information, login activity, pages or features used, timestamps, diagnostic information and security logs.

Commercial information

Subscription details, customer relationship records, order information, billing contact details and payment status. Payment-card information may be processed directly by a specialist payment provider rather than stored by BlueKnight.

Customer Information

Documents, prompts, searches, company information, mandate information and other material submitted by authorised users.

Public and licensed professional information

Business contact details, directorships, employment history, company associations and other professional information obtained from public records, company websites, regulatory sources or licensed data providers.

Cookie and preference information

Cookie choices and information collected through permitted cookies or similar technologies.

Please do not provide special-category personal data or criminal-conviction data unless it is necessary, lawful and expressly agreed with BlueKnight.

We may receive personal information:

• Directly from you;
• From your employer or account administrator;
• Through website and platform use;
• From customers using our services;
• From public records and publicly accessible professional sources;
• From licensed data providers;
• From service providers; and
• From referrals, events and professional networks.

Where we rely on legitimate interests, we consider the nature of the information, the reasonable expectations of the people concerned and the potential impact of processing.

BlueKnight provides research tools for professional users. The platform may contain information about companies and people acting in professional capacities.

This information may originate from public corporate registers, regulatory sources, company websites, professional pages, news sources, customer instructions or licensed providers.

We seek to use this information for legitimate professional research and not for unrelated consumer profiling.

If you believe professional information about you is inaccurate or should not be processed, contact info@blueknight.io. We will consider the request under applicable data-protection law and any relevant legal or contractual obligations.

BlueKnight uses automated and AI-assisted technology to help structure, summarise, classify, compare and generate business information.

AI-generated results may contain errors and are intended to support professional review.

BlueKnight does not use automated processing to make decisions about individuals that produce legal or similarly significant effects without appropriate human involvement, unless this is lawfully agreed and the required safeguards are provided.

Raw customer confidential information is not used to train or fine-tune general-purpose AI models unless the customer expressly agrees in writing.

We may share personal information with:

• Hosting, infrastructure and cloud-service providers;
• Security, authentication and technical-support providers;
• AI and data-processing providers used to deliver requested functionality;
• Communications, customer-relationship and analytics providers;
• Payment, accounting, legal and professional advisers;
• Licensed data providers and integration partners;
• A purchaser, investor or adviser involved in a proposed financing, reorganisation, merger or sale;
• Regulators, courts, law-enforcement agencies or public authorities where required; and
• Other parties where you have instructed us or provided valid consent.

Providers may access information only as reasonably necessary for their role and are subject to appropriate contractual obligations.

BlueKnight does not sell raw customer confidential information.

Some service providers may process information outside the United Kingdom.

Where required, BlueKnight uses an appropriate transfer mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the European Commission’s Standard Contractual Clauses or another legally recognised safeguard.

You may contact us for further information about the safeguards relevant to your personal information.

BlueKnight retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and contractual requirements.

Unless a different period is required by law or contract, our general retention approach is:

• Enquiries and demonstration requests: up to 24 months after the last meaningful interaction;
• Customer account and contractual records: for the customer relationship and generally up to six years afterwards;
• Billing and transaction records: generally six years or longer where legally required;
• Routine security and technical logs: according to an operational retention schedule based on security need;
• Marketing information: until you opt out or the information is no longer relevant, subject to retaining a limited suppression record;
• Customer Information: for the subscription period and any agreed deletion or export period; and
• Public professional information: while it remains relevant to the research service, subject to periodic review and applicable rights.

Information may be retained for longer where needed for a legal claim, investigation, regulatory obligation or security incident.

BlueKnight uses technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

No internet-based service can guarantee absolute security. Users are responsible for protecting their credentials and notifying BlueKnight promptly of suspected unauthorised access.

Further information is available on our Security page.

BlueKnight may use:

Strictly necessary technologies

Required for core website or platform functionality, security, authentication and recording privacy choices.

Analytics technologies

Used, with consent where required, to understand website and product usage and improve performance.

Functional technologies

Used, with consent where required, to remember optional preferences or provide enhanced functionality.

Marketing technologies

Used only where implemented and where the required consent has been obtained.

Visitors must be able to accept, reject and manage non-essential technologies. Withdrawing consent must be as easy as providing it.

The cookie-preference interface identifies the technologies actually used, their providers, purposes and durations. This website currently uses strictly necessary technologies only; no analytics, advertising or marketing technologies are loaded.

You can opt out of BlueKnight marketing emails at any time by using the unsubscribe link or contacting info@blueknight.io.

Opting out of marketing does not prevent us from sending essential service, account, security or contractual communications.

Depending on the circumstances, UK data-protection law may give you the right to:

• Be informed about the use of your information;
• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion;
• Restrict processing;
• Object to processing, including direct marketing;
• Request transfer of information you provided;
• Withdraw consent where processing is based on consent; and
• Raise concerns about automated decision-making.

These rights are not absolute and legal exemptions may apply.

You have an absolute right to object to the use of your personal information for direct marketing.

To exercise a right, contact info@blueknight.io. We may need to verify your identity before fulfilling a request.

Please contact info@blueknight.io if you have a concern about how BlueKnight handles personal information. We will investigate data-protection complaints and respond in accordance with applicable law.

You may also complain to the UK Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/

BlueKnight is a professional business service and is not intended for children or people under 18. We do not knowingly seek to collect children’s personal information through the website or platform.

We may update this policy when our services, processing activities or legal obligations change.

The latest version will be published on this page with its effective date. Where appropriate, we will provide additional notice of a material change.

Company number: 16728958
Registered in England and Wales
Email: info@blueknight.io